Not satisfied? We’ll give your money back!
We always want our customers to be happy with their purchases. Our goal is to deliver products that spark genuine joy when they arrive at your home — so you’ll want to come back again and again.
If for any reason you're not satisfied with your purchase, we'll do our best to resolve the issue, following a few simple rules for exchanges, returns, and refunds.
Regret or Withdrawal
In cases of exchange or return due to regret or withdrawal — when the product is in perfect condition but does not meet the customer's expectations — you have 7 (seven) days from the date of receipt to request a return via phone or email.
How to proceed in case of return or exchange due to regret:
Contact our support team by email.
Send the product back via postal service, with shipping costs paid by the customer, to the return address provided.
Important: The product must be in its original packaging, unused, with intact seals (if applicable), and must include all accessories.
Once the returned product is received and its condition verified, you can choose between:
Receiving store credit for the full amount paid, which can be used immediately or within 6 months on a future purchase.
A refund of the amount paid, issued via the same payment method used in the original order.
If the order has already been shipped and cancellation is requested, the customer must wait for the product to arrive, then send it to the return address provided by the store. After that, the refund will be processed.
The store is not obligated to exchange or refund any product that shows signs of misuse or if the request is made outside the stated timeframes.
Sizing Information
We provide measurements in centimeters to help avoid errors when selecting sizes.
According to the Brazilian Consumer Protection Code (Article 18), retailers are not legally required to accept returns due to buyer's remorse regarding color, size, model, or other subjective reasons. The only right guaranteed by law is the exchange of defective products.
Other Situations
Any of the cases described above — and others that may arise — must be reported to the store by phone or email.
Products returned without prior communication, outside the allowed timeframe, or missing any parts/accessories may be returned to the sender without notice.
Additionally, the product must be refused at delivery in the following cases:
Open or damaged packaging
Damaged product
Product different from the one ordered
Missing accessories
If you still receive the product under these conditions, please contact our support team within 72 hours of receipt.
We hope this clarifies your questions!
